Risk Management Specialist

Amazon              

• Evaluate copyright and appropriateness for content submitted through Amazon.com's Kindle Direct Publishing

• Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels

• Drive Root Cause Analysis (RCA) and expedient resolutions for critical issues

• Leverage technology and innovation to bring continuous improvement to the operational processes

• Work effectively in a cross-functional environment with legal, technical, and product management teams

Candidates must be willing to view and evaluate content that may be considered religiously sensitive, politically extreme or otherwise offensive.            

Location:

Seattle

              

Work Authorization:

US Citizen, Permanent Resident  

Salary Level:

TBD

Qualifications:

Basic Qualifications:

• Bachelor's Degree is required

• Exceptional level of organization

• Experience working in startup and/or internet technologies is preferred

• Ability to drive process creation, change management and continuous improvement

• Possess accountability for optimizing the self-publishing process to achieve operational goals

• Eligible to work in the United States

Preferred Qualifications:

The ideal candidate would possess:

• 2-3 years of process experience in publishing, customer service or similar production environment

• Fluency in a foreign language (Italian, Spanish, Japanese and/or Portuguese)

• Experience with process design and documentation

• Proficiency with Lean and Six Sigma tools

• Experience using project management tools to drive results

• Experience simplifying and/or automating complex processes

• Strong data analysis tools, using MS excel and similar software

• Strong oral and written communication skills

• Strong technical and analytical aptitude, including some knowledge of statistics

• Must be able to think creatively and possess strong analytical and problem solving skills

• A passion for books and reading

• Experience in digital media and knowledge of the publishing industry is a plus      

Originally posted on WWU CareerLink.