Marketing Manager, Payments and Financial Care

T-Mobile

T-Mobile USA is a national provider of wireless voice, messaging, and data services capable of reaching over 268 million Americans where they live, work, and play. In a world full of busy and fragmented lives, we at T-Mobile USA, Inc. have the idea that wireless communications can help. The value of our plans, the breadth of our coverage, the reliability of our network, and the quality of our service are meant to do one thing; help you stick together with the people who make your life come alive. That's why we're here.

Marketing Manager, Payments and Financial Care

The manager plays a key role on the Subprime Lifecycle management team that is focused on optimizing the customer experience and maximizing revenue from our multi-million customer base. The manager role will drive programs and initiatives starting from strategy development through business casing and gaining management approval to execution, reporting and post-mortem analysis. The initiatives will be focused on establishing or modifying our Financial Care and Collections strategy as well as payment options. Manager will also establish fees and policies for the customer group based on behavior, competition and return on investment. The role requires strong cross functional partnership with Financial Care and Sales leadership to align strategic, operational and financial goals.

Duties and Responsibilities

• Responsible for gaining management buy-in on Financial Care, Collections and payment options.
• Prepares recommendations for annual business plans and strategies as well tactical plans.
• The role requires strong cross functional partnership across the enterprise. Partners with Care, Sales, Cash Apps and Legal to gain agreement on strategies and execution plans/timing.
• Determine Care/Sales incentives to optimize business results.
• Partners with Consumer Insights on consumer experience/needs, and with the product management team on product roadmap.
• Identify additional opportunities/incentives that drive revenue across the customer base in order to hit targets. Gain understanding and monitor competitive processes/fees.
• Determine tools necessary to accomplish goals for the cross-functional teams. Ensure reporting is established that meets business needs and gain alignment on overall and initiative goals.
• Partner with Prepaid and Core Marketing teams to ensure plans for each segment are effectively coordinated and operationally efficient.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Requirements

• 5 - 7 years experience with Financial Care, Customer Experience or Product Management.
• 4+ years in one or more of the following categories: software/hardware, web, telecommunications, consumer electronics. Strong understanding of voice and data services and products
• Knowledge of financial drivers, experience in managing return on investment objectives. Ability to create forecasts, financial models and budgets
• Ability to lead in ambiguous and rapidly changing business environment situations and effectively negotiate to gain resolution
• Knowledge of new Marketing development processes, go to market strategies, and Marketing life cycle management.
• Strong verbal and written communications skills, with the ability to convey business and technical concepts to subject matter experts and non-technical professionals.
• Ability to present compelling business cases to stakeholders.
• Ability to influence, lead and coach cross-functional teams and champion new concepts and ideas.
• Knowledge of financial drivers, experience in managing return on investment objectives. Ability to create forecasts, financial models and budgets.
• Ability to influence, lead and coach cross -functional teams and champion new concepts and ideas.
• Broad understanding of program management concepts and tools, including technical, innovation process, Marketing management, financial and operations functions.

Desired skills

Strong understanding of payment systems - able to provide strategic direction to product teams that accomplish business goals.

Education

Bachelor's degree required; MBA preferred.

T-Mobile USA offers a full range of comprehensive benefits, including medical, dental, vision, as well as matching 401(k), generous paid time off programs, mobile phone and service discounts, tuition reimbursement, free parking - not to mention a fun and business casual work environment.

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