Product Manager

Amazon Corporate LLC

Job Description

Kindle is the most wished for, the most gifted, and the #1 bestselling product across the millions of products we sell on Amazon. We are looking for a smart, results-oriented Customer Experience Product Manager who will be responsible for working with cross functional teams to define and deliver a best-in-class customer experience for Kindle. Come join our product management team and help define the course for one of the fastest growing and most innovative businesses at Amazon. You are the perfect candidate for this role if: You have the obsession to drive a better customer experience through everything that we do here at Amazon You have a track record of defining and building the right product for your customers You enjoy solving problems innovatively and are good at crafting solutions, both strategically and tactically You are creative, analytical, and results-oriented You use data to make the best decisions for your customer, and are adept at retrieving and analyzing data to answer business questions You communicate clearly and effectively with cross functional groups and senior management. You can juggle multiple priorities and make things happen in a fast-paced, dynamic environment Key Responsibilities: Conduct research and business analysis to identify opportunities and solve problems. Work cross-functionally with customer service, operations, software development engineers, designers and other internal teams Balance business needs and technical constraints while maximizing business benefit and building great customer experiences Write business requirements documents for new customer experience initiatives. Ensure clear communication and coordination of requirements to the business, design, development and operations teams Drive customer acquisition and retention projects based on intimate knowledge of the product, space, existing data analysis, new analysis, current customers and non-customers, and market trends Build strong internal relationships across Amazon. Influence internal teams to deliver the right results for the business

Basic Qualifications

5+ years in product management, sales and/or marketing is required Bachelor's degree is required

Preferred Qualifications

MBA preferred Strong leader with excellent verbal and written interpersonal skills; ability to work successfully with and influence all levels across Amazon Both technically deep and business savvy enough to interface with all levels and disciplines within the organization. Proven track record of taking ownership and driving results; Ability to juggle multiple priorities and make things happen (strong bias for action) Proven analytical and quantitative skills (includes ability to use tools such as Excel and Access); ability to use hard data and metrics to back up assumptions and feature concepts Demonstrated ability to solve problems and translate customer needs into business and product requirements; past experience in a customer-facing role is preferred Demonstrated ability to coordinate projects across functional teams, including technical, engineering, marketing, design and merchandizing teams For original posting, visit: https://us-amazon.icims.com/jobs/134761/job?&sn=Indeed&?mode=apply&iis=Indeed&iisn=Indeed