Business Analyst

Amazon

Amazon is looking for an experienced business analyst to support our self-service seller support resources. This individual will be an important team member who will contribute to the success of our seller program. This role will have a mix of long-term strategic projects and short-term tactical tasks. Key responsibilities include:

Track use of worldwide self-service help and education deliverables

Pull and synthesize single- and multi-market data, and conduct complex business analyses that drive strategic decisions

Build metrics that drive content improvement and adoption

Lead projects by driving business requirements and coordinating with technical and project management teams

Help identify and drive improvements in automation/metrics

Perform in-depth analysis in identifying the root cause of key business issues

Work cross functionally with teams like development, seller support, and product and program management

Basic Qualifications

BS in CS, Math, or related field

Expertise in MS Excel and Access

Experience in SQL and/or other relational databases

Experience with traffic-tracking tools and software (for example, Omniture)

5+ years of analysis experience

Preferred Qualifications

Strong analytical abilities and business acumen.

Proven problem solving skills, project management skills, attention to detail, and exceptional organizational skills

Effective written and verbal communication skills and ability to comfortably explain numbers to management

Ability to identify opportunities to improve performance and efficiencies of existing systems and processes

Knowledge of the documentation and support industries is preferred

MBA preferred

To view the original posting please visit:

https://us-amazon.icims.com/jobs/165343/job?&sn=Indeed&?mode=apply&iis=Indeed&iisn=Indeed